Shop-Script + Hub
Help customers make purchase decisions: collect questions on product pages, answer them in Hub, and show useful answers to future visitors.
Questions about specifications, compatibility, package contents, and product use no longer get lost in email or messaging apps. They are stored in Hub, remain connected to the product, and build a useful knowledge base on the storefront.
The Hub app is required for this plugin. Hub stores product topics, customer questions, and replies. View Hub in Webasyst Store.
A customer asks a question
The product page displays a Q&A block and a clear button leading to the question form.
The question goes to Hub
Each product uses a dedicated Hub topic, while questions and replies are stored as comments.
The answer appears on the storefront
Customers can read the product discussion and find the information they need before ordering.
One topic per product
All questions about a product stay in one Hub discussion, keeping the catalog organized even with many questions.
Questions, answers, and threads
Nested comments preserve the context of every reply and prevent separate conversations from getting mixed together.
Product page Q&A block
The plugin shows questions and answers on the storefront. When there are no questions, customers see a clear prompt to ask the first one.
Product summary in Hub
The discussion page displays the product image, name, price, and link so staff and customers always have the right context.
Automatic or manual placement
Render the block automatically through Shop-Script or place it exactly where needed in a theme template with a helper.
Customizable appearance
Use design theme styles or enable the plugin's prepared CSS and customize it directly in the settings.
The plugin works with different Shop-Script storefronts. The active Hub theme can provide a dedicated topic.hubqa.html template and fully control the product discussion page.
Customers often ask questions using the same language that other shoppers type into search engines. Published discussions naturally expand product page content and may improve visibility for informational and long-tail queries.
Long-tail search queries
Real customer wording adds natural search phrases about product specifications, compatibility, and use cases.
Useful indexable content
Detailed answers cover information missing from the main description and help search engines understand the page more accurately.
Product pages that grow over time
Every published question and answer adds useful information without requiring the product description to be constantly rewritten.
Turn customer questions into useful product content
Answer once and help many visitors. The plugin keeps the discussion history, makes product pages more informative, and reduces repeated support requests.
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