- Service calls are accepted only by e-mail - wa.plugins@easy-it.ru during working hours
- Working hours: 10:00am - 07:00pm (Moscow time), Monday to Friday (except public holidays on the labor calendar of the Russian Federation)
- Reaction time is one working day
- When describing the problem specify the following details: browser including version; design theme; framework version, screenshot
- The answer will be sent by email to the specified address
- Time to resolve the problem cannot be guaranteed as it can be affected by various factors, such as an error in another plug-in that effects the current
- In some cases, access to the files of the site may be required - ftp access or files and databases copies should be granted
