Wazzup24: Integration plugin for CRM

Wazzup24 Webasyst CRM Messengers

Wazzup24 for Webasyst CRM

The plugin connects Wazzup24 channels to Webasyst CRM sources: it receives messages, files, and voice messages, sends replies from CRM, updates delivery statuses, and helps store messenger identities in customer profiles.

WhatsApp WABA Telegram Telegram Bot VK Avito Cian Viber Instagram MAX MAX Bot

Messenger conversations inside CRM

A customer writes in their usual channel, Wazzup24 sends the event to Webasyst CRM, and the manager replies from CRM without switching between multiple messenger windows. The source is created in standard CRM settings and behaves like a regular IM channel.

With Wazzup24, you can connect not only bots but also live Telegram and MAX accounts. This is useful when customers expect to chat with a regular company or manager account while the team keeps conversations, files, and statuses inside CRM.

1. Wazzup24 channel

Connect an account through OAuth and select an available channel from the list.

2. Webasyst CRM

Incoming messages appear in CRM with files and delivery statuses.

3. Manager reply

Replies and attachments from CRM are sent back to the customer through Wazzup24.

What the plugin does

Secure connection — all Wazzup24 sources use OAuth without manual API-key entry; legacy sources must reconnect.
Live Telegram and MAX accounts — Wazzup24 can connect real accounts, not only bots, so customers see a familiar communication channel.
Receives incoming messages — messenger messages are created in CRM as IM messages linked to a contact and deal.
Handles files and audio — incoming attachments are stored in CRM, while voice and audio files are shown through the native CRM audio player.
Sends replies from CRM — managers can send text replies and files from CRM, and the plugin delivers them through Wazzup24.
Updates delivery statuses — sent, delivered, read, and failed statuses are reflected in CRM.
Maintains customer contacts — the plugin finds and creates contacts, stores messenger identifiers, and pulls avatars when Wazzup24 provides them.

Key features

Multiple channel types

WhatsApp, WABA, Telegram, Telegram Bot, VK, Avito, Cian, Viber, Instagram, MAX, and MAX Bot have their own names and SVG icons.

Native CRM source

The integration uses the standard Webasyst CRM IM source mechanism, so messages look familiar to managers.

Files without manual links

CRM attachments are sent through signed public links generated by the plugin.

Audio in the CRM thread

Voice messages and audio files are displayed as playable items, not only as downloadable files.

Customer database

The plugin stores readable messenger values and keeps separate technical IDs for reliable contact lookup.

Multiple connections

Connect multiple Wazzup24 accounts and select the appropriate account and channel for each CRM source.

For sales and support teams

The plugin is useful for companies that already use Wazzup24 for customer communication and want to keep conversations, files, statuses, and contact history in Webasyst CRM. Managers do not need to keep every messenger open: customer work stays in CRM.

Wazzup24: Integration for CRM app

Free