The plugin adds the option to receive messages in CRM from Viber users.
Incoming messages will be displayed in section “Messages”. When you answer a customer’s message, your reply will be shown in the customer’s Viber app.
To receive and send messages in CRM, set up a bot in Viber and save its token in CRM section “Settings → Deal sources”.
Supported incoming messages:
- Text
- Sticker
- Image
- File