i2crm (WhatsApp, Telegram, MAX, Instagram & WABA) plugin for CRM

i2CRM Webasyst CRM Social media and messengers

i2CRM for Webasyst CRM

The plugin connects channels already configured in i2CRM to standard Webasyst CRM sources: it receives messages and attachments, links conversations to contacts and deals, and sends manager replies back to customers.

Instagram WhatsApp WABA VK Telegram Telegram Bot TikTok Avito MAX

Customer conversations inside CRM

A customer writes through a connected social network or messenger, i2CRM sends the event to Webasyst CRM, and the manager replies from the familiar message thread without switching between services.

Channel accounts are connected in i2CRM beforehand. The plugin uses those existing connections and handles direct conversations, comments, and group chats where supported by the underlying channel.

1. i2CRM channel

Enter the user token and select a connected channel and account from the list.

2. Webasyst CRM

Messages and supported attachments appear in CRM and are linked to the customer.

3. Manager reply

Text and files from CRM are sent back to the customer through i2CRM.

What the plugin does

Loads i2CRM channels — connected accounts are loaded by user token directly in the CRM source settings.
Receives incoming messages — new customer messages are created in Webasyst CRM through the standard IM source mechanism.
Handles conversations, comments, and groups — the plugin respects the event type and stores the conversation context supplied by i2CRM.
Stores attachments — images, video, audio, documents, and links are stored in CRM when included in the channel event.
Sends replies from CRM — managers can send text and supported files from the Webasyst CRM conversation thread.
Maintains contacts and deals — the plugin finds or creates a contact, while deal creation is controlled by standard CRM settings.
Registers the webhook automatically — when the source is saved, the plugin creates or reuses the i2CRM publicapi target.

Key features

Multiple channel types

Instagram, WhatsApp, WABA, VK, Telegram, Telegram Bot, TikTok, Avito, and MAX work as separate CRM sources.

Native CRM source

The integration uses the standard Webasyst CRM IM source mechanism, so conversations remain familiar to managers.

Automatic webhook setup

The plugin creates or finds the i2CRM target for the public CRM HTTPS address and stores the technical connection key.

Safe attachment handling

Incoming attachments are downloaded only after address, size, and file type checks, then stored in CRM.

Unified customer history

Messages are linked to contacts and deals so the team can see the conversation alongside the rest of the customer history.

Minimal configuration

A source needs the user token, selected channel, and standard CRM options; the technical target is registered automatically.

For sales and support teams

The plugin is designed for companies that already use i2CRM and want to keep social media and messenger conversations together with contacts, deals, and customer history in Webasyst CRM. Managers work in one interface while connected channels remain managed by i2CRM.