March 5, 2015
Minor bug fixes March 3, 2015
  • FAQ' section interface and navigation enhancements
  • New user access credential added "Can be assigned to requests"
  • Various minor improvements and bug fixing December 25, 2014
  • Added FAQ search field in text editor dialog in Helpdesk backend.
  • Added published FAQ search field available to website visitors.
  • Added option to set up email notifications on new requests received via email sources.
  • Improved "replies-to-replies" handling rules setup in email source settings. December 15, 2014
  • Using FAQ's on a request page in backend while working on action text (e.g. reply or comment...)
  • Enhanced features for FAQ's publication on site
  • HTML editor for FAQ's
  • Fixing minor bugs and defects November 25, 2014
New functionality:
  • multiple workflows significantly extending request processing procedure setup options
  • extra request fields allowing clients to send requests containing various additional parameters
  • questions and answers, which you can use to quickly send standard replies to repeating questions and for publishing them on a FAQ page on your website
  • design of request-sending forms customizable by means of CSS styles
  • request tags; adding of new tags on request-viewing page and navigation in backend via a tag cloud
  • embedding of multiple request-sending forms in the Customer Portal
  • embedding of multiple request-sending forms in backend under "New request" button
  • clients' identification by Reply-To address
  • new request-viewing mode "Split" for viewing a list of requests and a currently selected request on one page
  • viewing complete information about a client directly on request-viewing page
  • numerous improvements of the user interface September 2, 2014
Compatibility update: support for updated Default 2.1.0 design theme. April 24, 2014
Minor change in the default design theme for integrating support for the new basic Default 2.0 theme family. December 30, 2013
  • Minor changes and bug fixes. December 26, 2013
  • New request list view mode.
  • Advanced search by action type and user.
  • Fixed incorrect parsing of large email messages.
  • Fixed errors occurring during automatic data updates via AJAX requests. December 19, 2013
  • Email parsing bug fixed.
  • Default textarea size in customer portal enlarged.
  • Workflow source settings pages revised. December 13, 2013
  • Added requirement to complete both subject and message fields when creating a new request.
  • Added option to select default assignment for requests created in Customer Portal.
  • Added option to specify arbitrary email addresses for sending additional notifications when an action is performed on a request. December 9, 2013
  • Added separate settings for sending of email notifications to the assigned user group.
  • Added new mode for Helpdesk frontend, containing only Customer Portal, without the publicly accessible request-sending form.
  • Fixed incorrect updating of the indicator displayed next to the app's icon the main menu.
  • Eliminated erroneous creation of duplicate requests from email messages received from several types of mail servers.
  • Fixed incorrect saving of unread requests indicator in the sidebar.
  • Fixed incorrect handling of quotation marks in the subjects of email notifications.
  • Fixed error which occurred when a browser window with Helpdesk remained open during a long period of time.
November 21, 2013
First version released.