Helpdesk

Helpdesk

Affordable customer service and support

1.2.7.61 October 19, 2018
Optimized performance with a large number of requests from a single client.
1.2.6.58 October 10, 2018
Minor bug fixes
1.2.5.56 October 10, 2018
Minor bug fixes
1.2.4.43 March 27, 2018
  • Transition to the version of the WYSIWYG text editor.
1.2.3.35 August 9, 2017
Fix error when assigning a group with limited access rights.
1.2.2.34 August 1, 2017
  • HTML filter in frontend forms improved.
  • Image upload fixed in FAQ editor.
1.2.1.32 July 18, 2017
New element added to request-sending web form setup screen for clients to confirm their consent to various website operation terms; e.g., to personal data processing policy.
1.2.0.11 March 25, 2016
  • Fixed error in displaying of request contents with the split-view mode selected in backend.
  • Fixed error in embedding variable values in the text of email notifications.
  • Improved localization.
  • Fixed minor visual defects.
1.2.0.8 March 10, 2016
  • Added option to create actions which are executed automatically, without user input. Auto-actions utilize common cron job for Helpdesk app. An auto-action is executed only on requests received after the action has been created.
  • Added support for separate FAQ category publication on multiple websites set up in one Webasyst account.
  • Various UI improvements and bug fixes.
1.1.1.42877 October 15, 2015
Minor bug fixes
1.1.1.42829 October 14, 2015
We have found that in some cases new request from a registered client was linked with an unknown contact with "no name". In this update this bug has been fixed.
1.1.1.39766 June 23, 2015
  • Request page design enhanced in the customer portal section
  • Workflow / Form customizing page — Text paragraph field has visual design tools now
  • Minor bugs and defects fixed
1.1.0.39035 May 21, 2015
  • New variable “1-Click Feedback” added to email message editor, which allows clients to easily evaluate the quality of your responses.
  • WYSIWYG mode added for email message editor.
  • Added option to determine the page from which customers' requests have been sent, for cases when a request-sending form is available on more than one website page.
  • Improved layout of request-viewing page in backend.
  • Fixed minor bugs and visual user interface defects.
1.1.0.38004 April 8, 2015
Minor bug fixes
1.1.0.37937 April 6, 2015
Minor bug fixes
1.1.0.37853 April 1, 2015
Minor bug fixes
1.1.0.37289 March 13, 2015
Minor bug fixes
1.1.0.37061 March 5, 2015
Minor bug fixes
1.1.0.36970 March 3, 2015
  • FAQ' section interface and navigation enhancements
  • New user access credential added "Can be assigned to requests"
  • Various minor improvements and bug fixing
1.0.2.35958 December 25, 2014
  • Added FAQ search field in text editor dialog in Helpdesk backend.
  • Added published FAQ search field available to website visitors.
  • Added option to set up email notifications on new requests received via email sources.
  • Improved "replies-to-replies" handling rules setup in email source settings.
1.0.2.35701 December 15, 2014
  • Using FAQ's on a request page in backend while working on action text (e.g. reply or comment...)
  • Enhanced features for FAQ's publication on site
  • HTML editor for FAQ's
  • Fixing minor bugs and defects
1.0.2.34971 November 25, 2014
New functionality:
  • multiple workflows significantly extending request processing procedure setup options
  • extra request fields allowing clients to send requests containing various additional parameters
  • questions and answers, which you can use to quickly send standard replies to repeating questions and for publishing them on a FAQ page on your website
  • design of request-sending forms customizable by means of CSS styles
  • request tags; adding of new tags on request-viewing page and navigation in backend via a tag cloud
  • embedding of multiple request-sending forms in the Customer Portal
  • embedding of multiple request-sending forms in backend under "New request" button
  • clients' identification by Reply-To address
  • new request-viewing mode "Split" for viewing a list of requests and a currently selected request on one page
  • viewing complete information about a client directly on request-viewing page
  • numerous improvements of the user interface
1.0.1.32659 September 2, 2014
Compatibility update: support for updated Default 2.1.0 design theme.
1.0.1.29878 April 24, 2014
Minor change in the default design theme for integrating support for the new basic Default 2.0 theme family.
1.0.1.27825 December 30, 2013
  • Minor changes and bug fixes.
1.0.1.27798 December 26, 2013
  • New request list view mode.
  • Advanced search by action type and user.
  • Fixed incorrect parsing of large email messages.
  • Fixed errors occurring during automatic data updates via AJAX requests.
1.0.1.27510 December 19, 2013
  • Email parsing bug fixed.
  • Default textarea size in customer portal enlarged.
  • Workflow source settings pages revised.
1.0.1.27200 December 13, 2013
  • Added requirement to complete both subject and message fields when creating a new request.
  • Added option to select default assignment for requests created in Customer Portal.
  • Added option to specify arbitrary email addresses for sending additional notifications when an action is performed on a request.
1.0.1.27086 December 9, 2013
  • Added separate settings for sending of email notifications to the assigned user group.
  • Added new mode for Helpdesk frontend, containing only Customer Portal, without the publicly accessible request-sending form.
  • Fixed incorrect updating of the indicator displayed next to the app's icon the main menu.
  • Eliminated erroneous creation of duplicate requests from email messages received from several types of mail servers.
  • Fixed incorrect saving of unread requests indicator in the sidebar.
  • Fixed incorrect handling of quotation marks in the subjects of email notifications.
  • Fixed error which occurred when a browser window with Helpdesk remained open during a long period of time.
November 21, 2013
First version released.