1.3.2.126 December 28, 2023
  • Fixed application of a set up text template during the execution of actions on requests.
1.3.1.125 December 27, 2023
  • Eliminated a few defects in the user interface.
  • Improved integration with the latest version of CRM.
  • Improved localization.
1.3.0.118 July 3, 2023
  • Improved display of custom requests received as email messages.
  • Added option to require customers to be logged in to submit requests via web forms published in the customer account using a code snippet. This may help avoid anonymous requests not linked to any contact.
  • Fixed the “Variables” link in the action settings.
  • Improved security system.
  • Improved support for latest PHP versions.
1.2.19.101 February 15, 2022
  • Minor localization improvements.
1.2.18.98 December 1, 2021
  • Improved displaying of text and images in support requests received by email.
1.2.17.94 September 1, 2021
  • Fixed SQL error during the submission of a new request via a web form with the Subject field disabled.
1.2.16.92 July 19, 2021
  • For new users the “Mark as unread: all requests” setting has been made disabled by default for more optimized app functioning.
  • Fixed PHP error during the execution of Heldesk app’s CRON job.
1.2.15.88 May 24, 2021
  • Improved support for PHP 8.
1.2.14.87 March 4, 2021
  • Fixed displaying of images in the request history if they were pasted into the email message text from the clipboard in an email client.
  • Fixed errors in the advanced request search.
1.2.13.82 December 24, 2020
  • Fixed error with empty request text when clients paste large images into the text from the clipboard.
  • Fixed minor PHP errors.
1.2.12.79 October 9, 2020
  • Improved WYSIWYG text editor in the request-sending form.
  • Fixed error with PHP version 7.4.
1.2.11.78 October 9, 2020
  • Bug fixes.
1.2.11.76 July 13, 2020
  • Improved WYSIWYG text editor in the request-sending form.
1.2.10.73 June 10, 2020
  • Improved security system.
1.2.9.71 April 28, 2020
  • Improved support for PHP 7.4.